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Claude

Makro and Game's big plan to take on Takealot in online shopping

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Walmart-owned Massmart plans to invest heavily in its online sales platform, saying that in the months since lockdown started it had experienced a 100% increase in e-commerce sales growth compared to the same period last year.

Massmart launched a new ecommerce platform for Makro and Game on 4 February 2019 which is built using SAP’s Hybris solution.

Makro admitted that it has experienced challenges with its release as it did not anticipate the sheer scale of complexity and challenges the re-platforming would bring.

“These included challenges with the implementation of a new picking and packing solution and obstacles in administering refunds,” it said at the time.

Makro explained the website is what customers see and interact with, but many other systems are dependent on the new platform rollout with some of the impacts that customers experienced being caused by peripheral systems.

“As an example, we experienced configuration issues on more4less deals, which led to incorrect pricing being displayed for a period of time,” Makro said.

Makro said while the move to a new web platform was a necessary part of supporting its growing online business, it has negatively impacted shopping experiences on their site.

Read more at MyBroadband

 


Community liaison. 
It ain't much but it's honest work.

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For those unfamiliar, Makro operates an online marketplace similar to Takealot where they sell both their own products and products on behalf of third party sellers, taking a commission for each successful sale. Unlike Takealot, Makro does currently not offer any type of fulfilment service, they collect directly from seller and deliver to buyer. Makro claims in future they will have a fulfilment service where they will "handle warehousing, picking, packing and shipping of your products. There will however be an additional charge for this service." Which will make them resemble Takealot a bit more; Unlike Takealot, Makro does not charge a monthly fee.

Makro does have stricter requirements to sell on their platform: "registered business, valid VAT number (compulsory) and current tax clearance certificate who sell new and genuine products are welcome to start selling. You also need a minimum of 10 products to sell". This is most likely to keep selling standards high. It remains to be seen whether Walmart owned Makro (including Game and Builders warehouse) will be able to take on Takealot in online shopping, but one thing is certain: they are some of the few companies in SA who have the resources to do so. 


Community liaison. 
It ain't much but it's honest work.

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